בס״ד

Frequently Asked Questions

everything you need to know before ordering

Last updated: July 12, 2026

Ordering & Pickup

How do I place an order?

Use the salad builder on the homepage: pick your veggies, crunch, dressing, and protein, then submit the order form.

What time do I need to order by?

Orders must be placed by 10:00 PM the night before you'd like to pick up. Orders placed after 10:00 PM are treated as orders for the following day.

Where do I pick up my order?

Pickup is at 6725 North 7th Street, Phoenix, AZ, between 11:00 AM and 1:00 PM. See the map on the homepage.

Do you offer delivery?

No. Saladfaction currently offers pickup only, no delivery.

Can I request a different pickup time?

Add a note when placing your order and we'll do our best to accommodate a different pickup time.

Are you open every day?

We're closed for Shabbos each week, from Thursday at 2:00 PM until Saturday at 9:00 PM. Ordering is available any other time.

Can I change or cancel my order?

Since every salad is made fresh to order, contact us as soon as possible by phone or email if you need to change or cancel. Once preparation has started, we may not be able to cancel or refund the order.

The Salad

What size is the salad?

Saladfaction offers one size: 38 oz.

What's included in the base price?

The $18 base price includes Romaine lettuce, veggies, and your choice of dressing.

Can I add more than 4 veggies?

Yes. There's no hard cap on veggies — the first 4 you pick are included free, and each additional veggie is +$0.75.

What proteins are available?

Impossible ground "beef" ($4), Tuna ($5), Fried pastrami ($6), Grilled salmon ($6), Avocado ($1), Sliced egg ($1), and Homemade Chickpeas ($1). You can add as many as you like.

Kosher & Allergens

Is Saladfaction kosher-certified?

Yes. Saladfaction is certified kosher under the supervision of Rabbi Shafir Roizman, Av Beis Din of Congregation Ohr HaTorah, Phoenix, Arizona. See the About page for details.

Do you accommodate food allergies?

Saladfaction is a small, made-to-order kitchen that handles nuts, gluten, dairy, egg, and fish/shellfish. We're happy to leave off any ingredient you specify, but can't guarantee a salad is fully free of trace allergens — let us know in the notes field if you have a concern.

Payment

How do I pay for my order?

We accept Zelle only. Send the total shown at checkout to (818) 205-5057 and include your last name in the memo.

When is my order actually prepared?

Only after Zelle payment is received — your salad is not prepared until payment comes through.

Gift Cards

Do you sell gift cards?

Yes, from $18 to $180. They're purchased on the Gift Cards page and delivered by email to both the buyer and recipient with a redeemable code.

How do I redeem a gift card?

Check "Using a gift card?" on the order form and enter the code and the purchaser's name.

What if my order costs more or less than my gift card?

If your order costs more than the gift card balance, you'll pay the difference via Zelle. If it costs less, the remaining balance carries over to a future order.

Privacy

What information do you collect when I order?

Your name, phone number, salad selections, and any notes you add — submitted through Netlify Forms, the form service that powers the order form. See the full Privacy Policy.

Is my payment information stored on the site?

No. Payment is made separately, by you, directly through Zelle in your own banking app — Saladfaction never sees or stores your banking credentials.

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